Our lifetime warranty covers any functional aspect in materials or craftsmanship. From zippers to wheels, if it breaks, we’ll fix it. Scratches, dents, and signs of a well-traveled life? Those tell your story—they’re not covered, but they’re yours to wear proudly. Cosmetic wear and tear, misuse, abuse, or damage caused by external factors such as airline handling are not covered—however, as a one-time courtesy, we’re happy to replace functional parts damaged by airline mishandling at no cost. Please note: due to the nature of certain repairs and natural wear over time, it may not always be possible to restore your luggage to its original condition.